How we work and what we guarantee
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WHAT AREAS DO YOU SERVICE?
- We currently serve 20 countries: Argentina, Australia, Austria, Belgium, Canada, Chile, France, Germany, Holland, Ireland, Italy, Luxembourg, Mexico, New Zealand, Norway, Singapore, Spain, Sweden, UK, US.
- Coming Soon: Eastern Europe!
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WHAT DOES IT MEAN TO PLACE/LIST AN AD?
- Placing an ad will allow others to see what you are looking for, and our
- registered members can contact you. It will also allow you to be notified of all new matching results.
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HOW CAN I PLACE/LIST A FREE AD?
- Select the Country, State/City in which you are looking for a room or have a room
- Select the link that applies the best
- I have a room
- I am looking for a room
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WHAT ARE THE BENEFITS TO PLACING/LISTING A FREE AD?
- You have no cost but tremendous exposure
- Registered members contact you directly (Free)
- You can send interests to all members (Free)
- Instant notification of matching results to preview (Free)
- 24h/7days listing access (Free)
- Automated listing update/delete notification by email (Free)
- SUBMIT A PHOTO OF YOURSELF OR of your HOME (Free)
- Access to the customer support (Free)
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WHAT DOES IT MEAN TO SUBSCRIBE?
- To subscribe will allow you to contact others directly
- Along with your subscription you may want to place an ad (List) for free. This will allow other members to view your offer
- You can post multiple ads within the same account
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WHAT ARE THE SUBSCRIPTION BENEFITS?
- ALL BENEFITS OF PLACING AN AD PLUS+
- Contact your matches directly
- Immediate e-mail notification of new matches to contact
- 24h/7days member page access
- Save $$$$ (compare the cost of our services with others)
- Contacts follow-up and appointments management
- Increase your chances of finding the roommate of your dreams!
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HOW CAN I SUBSCRIBE?
- Post your profile first.
- Once on your member page, click on the link “subscribe” to reach the payment page.
- Our current subscription plans:
- 1day: $6.99, 10 days:$19.99, 30 days: $29.99, 6 months: $49.99, 1 year: $59.99
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HOW CAN I GET IN TOUCH WITH POTENTIAL ROOMMATES?
- You can list for free, and wait for matches to contact you
- You can also subscribe for immediate online access to contact your matches
- As a Basic member (Non subscriber), you can only send your “interest”
- As a Premium member (subscriber), you can send your “interest”, send internal e-mail AND have access to all personal contact information (e-mail address AND phone number, if displayed)
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HOW CURRENT ARE THE LISTINGS?
- Each listing shows the "last date updated"
- We update our database on a daily basis to make sure that listing that appear are current.
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WILL MY PERSONAL INFORMATION BE SOLD TO OTHER COMPANIES?
- NO! We do not sell or share your personal information with other companies if you don’t specifically opt-in to receive our partners’ offers.
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WHY USE EASYROOMMATE WHEN THERE ARE FREE ROOMMATE SERVICES
- All Free services are bulletin boards (yahoo, excite,...)
- There is no matching process, you have to go through every single ad
- The ads are not updated which results in a major waste of time
- You expose yourself to anybody contacting you regardless of your specifications
- Just compare, we have more active and updated listings than anyone else on the web
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HOW MANY LISTING CAN I POST ON MY ACCOUNT
- In our new system, you can post as many listing as you want in both “I have a room” and “I need a room” category.
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Subscription and listing issues
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I DO NOT HAVE A CREDIT CARD. WHAT OTHER TYPES OF PAYMENTS DO YOU ACCEPT?
- Money order or Checks
- Pay Pal
- Please place and ad for free, this way we can activate your subscription when we receive payment
- Make money order or check payable to:
- EasyRoommate 101 E 15th Street 4th fl New York, NY 10003
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HOW CAN I SUBSCRIBE?
- Post your profile first.
- Post your profile first.
- Our current subscription plans:
- P1day: $6.99, 10 days:$19.99, 30 days: $29.99, 6 months: $49.99, 1 year: $59.99
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IF IT'S FREE, WHY DO YOU NEED MY CREDIT CARD INFO???
- If you want to place your ad for free select on List-Free (Place an ad-Free), at the end of the form be sure to click on submit my listing
- Method of payment is only required if you would like to contact others directly
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I AM A SUBSCRIBER IN ONE STATE/CITY, BUT MY STATUS HAS CHANGED. I NOW NEED TO LOOK IN A DIFFERENT STATE/CITY. HOW CAN I CHANGE MY AREA?
- Call us at 800-877-2557 Monday-Friday 9:00am-5:00pm Eastern Time. We will then switch your subscription to your new area
- Since you can have more than 1 listing per account, you just need to post a new ad in the city you are interested in. You can either keep active or deactivate your former ad(s).
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WHEN I LISTED/SUBSCRIBED I WAS LOOKING FOR A ROOM, NOW I HAVE A ROOM FOR RENT. HOW CAN I LOOK AT PEOPLE WHO NEED A ROOM?
- You can post a new listing within the same account. Just click on “Manage my account” on the left hand side menu and post a new listing in the appropriate category. You can either keep your former listing active or deactivate it.
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WHEN I LISTED/SUBSCRIBED I HAD A ROOM FOR RENT, NOW I NEED A ROOM. HOW CAN I LOOK AT ROOMS?
- You can post a new listing within the same account. Just click on “Manage my account” on the left hand side menu and post a new listing in the appropriate category. You can either keep your former listing active or deactivate it.
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WHAT IS THE PURPOSE OF THE APPOINTMENT ORGANIZER?
- Go to our homepage (www.easyroommate.com) and under the login information there is a link - Forgot password?
- Please fill out the form to receive your User ID & Password
- You can also contact our Customer Service. A real, live person will always be ready to help you out.
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I FORGOT MY LOG IN INFORMATION. HELP…
- Yes, you can log on to our web site with your User ID & Password
- On your member page below "You placed an ad on…. select on "Remove Ad"
- A pop up window will appear under the heading "Select the option that suits you"
- Select Deactivate Listing Only or Deactivate Listing and Subscription
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CAN I DELETE MY LISTING OR SUBSCRIPTION?
- Yes, you can log on to our web site with your User ID & Password
- On your member page below "You placed an ad on…. select on "Remove Ad"
- Return all messages promptly
- Log on to your account to refresh your listing – each time you refresh your listing, your ad will receive better visibility
- Post pictures
- Contact all possible matches
- Submit your application with multiple ways for others to contact you
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SOMEONE CONTACTED ME, WHY CAN'T I SEE HIS/HER PROFILE?
- Many people do not list, they prefer to subscribe because they do not want to be contacted
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HOW CAN I MAXIMIZE MY CHANCE IN FINDING A SUITABLE MATCH?
- Give yourself plenty of time to find a roommate
- Persistence is a plus
- Return all messages and use the appointment organizer to manage your time
- Contact all possible matches
- Submit your application with 2 or more ways for others to contact you
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HOW LONG DOES IT TAKE TO FIND A ROOMMATE?
- The amount of time depends on the personalities of both parties
- Hear it from our clients read their testimonials
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DOES EASYROOMMATE HAVE A REFUND POLICY?
- You may cancel your EasyRoommate membership at any time: Log into your account,
select the Deactivate my membership link on your member page. Because we provide
you with the opportunity to preview all content on the site at no cost and only require
payment when you wish to contact other members, we do not offer refunds of purchased
time. However, if you haven’t found a room or a roommate within the time frame allowed
by your registration, we would gladly renew your membership at a discounted price (subject to changes.)
To take advantage of this offer, simply get in touch with our representative at 1-800-877-2557( US) 0871- 474-1580 (UK)
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Email related questions
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WHICH EMAIL FORMAT SHOULD I CHOOSE?
- America Online users, or if you are not sure - select plain text format
- Internet Explorer, Netscape Communicator, and other web-based email services such as Yahoo and Hotmail - Select HTML format
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I CAN NOT READ THE EMAIL YOU SENT ME. IS SOMETHING WRONG?
- If the emails you are receiving are garbled up, you may have selected HTML as your email format. You will need to change your email format to plain text
- Login to our web site with your User ID & Password. On your member page under Access Ad select on "Search Filters". A pop up box will appear scroll down to "Notification" next to "Your email format" select "Plain Text". On the right hand side select on "Save Changes"
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DO I NEED AN EMAIL ADDRESS TO USE EASYROOMMATE?
- No, you do not need an email address, but to maximize your chances of finding a roommate and to benefit from our service, you may want to get an email account
- There are many search engines who offer free email accounts
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CAN I BE NOTIFIED BY EMAIL OF NEW MATCHES?
- Yes, we can notify you automatically by email. JUST MAKE SURE TO SELECT THIS OPTION WHEN YOU ARE LISTING OR SUBSCRIBING.
- Or you can access the site 24/7 with your User ID and Password and select that option in the search filters on your member page
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I RECEIVED AN EMAIL WITH MATCHING RESULTS. I CAN'T CLICK ON THE LINK? HOW CAN I CONTACT THESE PEOPLE?
- If you are AOL you may want to update your browser
- In the mean time visit your member page
- The matches you received will appear in your matching results
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